REFUND POLICY
Returns
Our policy lasts 15days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your items/Packets must be unused, and the Packets should not be torn. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.
Cancellation (if applicable)
After placing the order, the customer can cancel the order within 24 hours if he/she wishes to, by e-mailing us or calling us on the details provided above.
In case a payment has already been made, the refund amount will be processed via the same payment gateway which was used to make the payment within 5-7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lglfoods.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lglfoods.com and send your item to:
LGL Foods Private Limited, Unit D6, KSSIDC Industrial Estate, Jyothinagar, Chikkamagalur, Karnataka – 577102
SHIPPING
To return your product, you should mail your product to:
LGL Foods Private Limited, Unit D6, KSSIDC Industrial Estate, Jyothinagar, Chikkamagalur, Karnataka – 577102
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
